Difficulties with Online Shopping
There are many advantages of online shopping, you just have to open any e-commerce website and choose your favorite product and confirm the order. Only you have to wait for the product delivery. But there are also difficulties which may happen with this kind of shopping. The difficulties such as wrong item ordered, receiving the incorrect product and the need to return product can often be substantially sufficient to make a potential online shopper check the assessment to buying an item online. These problem are very common which take place during online shopping and it is not necessarily happens often. Though, when these difficulties befall they can affect online shopper to deal with a great stress and frustration. This article will guide you some of these common difficulties and helps you take a wise decision about whether or not to purchase online products.
Ordering the Wrong Product or Item
When we are shopping in traditional stores it doesn’t happens that we unintentionally purchase the wrong product because the sales method normally involves the consumer tangibly carrying the product or item up to the sales counter to buy it. But in online shopping where the consumer did not handles the product tangibly before the purchase is accomplished and the product transported it is undoubtedly possible to purchase the false product. This can occur when the customer order from the website to make the purchase and unintentionally clicks on the wrong product or when the purchaser contacts customer service to buy something and provides the wrong product or item number. Even if the customer snap the mouse pointer on the correct item and provides an exact product number, there is still a chance of mistake. For example customer wants to buy a shirt from an online stores like daraz or alibaba etc. if customer provide incorrect size or color in ordering process. Customer will be disappoint when he get his delivery due to his own mistake.
Receiving the Wrong Item
When a customer shopping from online store and ordered the correct product there still a chance that customer will receive wrong product. This often occurs when there are plenty of same orders and a mistake is made in the warehouse. A storekeeper may dispatch the wrong product or may ship the accurate product in the wrong size or color. Again the consumer is blind till the order arrives and then he will knew the mistake. The online retailer will possible take liability for returning the wrong product and will dispatch the correct item as soon as possible. But, this may not completely rectify the problem in all cases. For example a customer who purchased a product from online store for a specific event may not receive the replacement of that product in time for the event.
The Need to Return an Item or Product
In circumstances where the online buyer orders the incorrect item as well as conditions where the online seller mistakenly dispatch the incorrect product there may be a need to make returns. Although this may not looks like a big problem it can be mostly distressing for some consumers. In certain online shoppers who decide to do their shopping online specially because they work unusual hours may suffers a great deal of difficulty making returns. This is because the procedure of sending the item back to the online retailer will mostly involve carrying a product with them to a courier service center. Depending on the hours in which the consumer works, it may be not very easy to get to a courier service center during regular business hours and may require the buyer to take leave from work to make the return.
Online buyers should be aware of the return policies or terms and conditions when they are purchasing items online. This is important because the charges of returning the product can be very costly in some conditions mainly if it is a large in size or a hefty item. Whereas some online sellers will bear the cost of shipping if mistake is from their side or items are broken or defective otherwise consumer will be liable to pay the shipping charges because of these reasons consumers should wisely review the return policies when making online purchase.